Refund Policy
1. Overview
AXO GeoAI aims to provide professional geospatial intelligence, AI-powered object detection, GIS analysis and consulting services. Due to the custom nature of our work, refund eligibility depends on the stage of project completion and resources already committed.
For this reason, refunds may not always be available once project work has commenced.
2. Quote Requests & Consultations
Quote requests submitted through our website are free of charge and do not require refunds.
Free consultations are non-refundable as no payment is collected.
3. Full Refund Eligibility
A full refund may be provided if:
- No project work has started.
- No imagery review has been performed.
- No AI processing has commenced.
- The cancellation request is received before project acceptance and scheduling.
4. Partial Refund Eligibility
A partial refund may be considered where project work has begun but substantial deliverables have not yet been completed.
Refund amounts will be determined based on:
- Time already spent on the project.
- Resources allocated.
- Imagery review completed.
- AI processing completed.
- Quality assurance work completed.
- Project management effort.
5. Non-Refundable Services
The following services are generally non-refundable once work has commenced:
- Custom AI model development.
- Training data preparation.
- AI model training and fine-tuning.
- Imagery processing and rendering.
- GIS analysis and consultancy services.
- Custom scripts and automation development.
- Completed project deliverables.
- Rush and express delivery services.
6. Client-Provided Data Issues
AXO GeoAI is not responsible for project delays, performance limitations or unsuitable outputs resulting from:
- Low-quality imagery.
- Incomplete area boundaries.
- Incorrect project specifications.
- Missing client information.
- Restricted access to required datasets.
Refunds are generally not available for these circumstances.
7. Project Scope Changes
If project requirements change after approval, additional fees or revised quotations may be required.
Scope changes do not automatically qualify for refunds.
8. Delivery Issues
If a delivery issue occurs due to an error by AXO GeoAI, we will make reasonable efforts to correct the issue, provide revised outputs or offer an appropriate remedy before considering any refund.
9. Payment Disputes
Clients are encouraged to contact AXO GeoAI directly before initiating payment disputes through Stripe, PayPal or financial institutions.
We will work in good faith to resolve concerns wherever possible.
10. Refund Processing Time
Approved refunds are typically processed within 5–10 business days.
Actual timing may vary depending on the payment provider and financial institution involved.
11. Contact Information
For refund requests or payment enquiries: